Kindly read our terms and conditions carefully before you book your holiday. These terms and conditions along with all information on our site set out your contract details with Mayar Travel Limited.
1) Your booking with us
When you book a holiday with us you will be the LEAD PASSENGER and you will be confirming that you have the authority to accept our terms and conditions for yourself and on behalf of all party travelling with you.
you will be advised at the time of booking of the availability of the holiday and We will confirm your booking by email and that will start our contract with you.
The lead name also agrees to provide accurate and full information to the remainder of the travelling party in relation to the booking, including any changes to the booking. The lead name also confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these conditions and all other information on our website.
The lead name is responsible for payment of the total booking price, including any subsequent cancellation or amendment charges that may be payable.
2) Payment and cancellation
A minimum deposit of £60 per person is needed to secure your booking. Deposit amount will be decided according to your package and it will be clearly stated in our quotation email. Rest of balance will be due 12 weeks before departure or earlier. Some holiday packages are on non-refundable basis and this will be clearly stated on the offer or at time of booking. The Lead passenger/name on the booking is responsible to make the payment on time. We will process your card payemt through our merchant services provider:Barclaycard. If you wish to pay using a credit card, there will be admin fees added to balance due.
In case of cancellation we would request it in writing and if it is 70 days or more before departure you will lose your deposit;
69-57 Days before departure: 30% of total payment if greater than deposit.
56 days / 8 weeks or less 100% of total payment.
We strongly advise you to have travel insurance to cover your holiday cost in case you are not able to fly due to illness to you or immediate family members-bereavement-redundancy-or public transport failure.
3) Our Prices
We reserve the right to alter the prices of any of the holidays shown on our website. Prices on our website are a guide only and according to availability. You will be advised of the current price of the holiday that you wish to book before your contract is confirmed
4)Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.”
Please note that we act as agent in relation to bookings for flights and flight based packages which are all ATOL protected and if we use a supplier who is not offer ATOL protection we will use our own ATOL to protect your booking.
“All the flights and flight-inclusive holidays on this website are financially protected by the
ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it.
Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate”
“We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the
ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable).
You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.”
5)If things go wrong
If you have a problem about your accommodation during your holiday you must inform your hotelier immediately who will endeavour to put things right. We recommend that you fill a customer report form while you are there. You can also contact us at point of time and we will do our best to resolve your complaint. If your complaint is still not resolved, please follow this up within 20 days of your return by writing to us. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa, immigration requirements or you fail to comply with all applicable health requirements.
6) Personal Data and our privacy policy
You recognise and consent that your personal data (including sensitive personal data) has been provided to us for the purposes of: making a reservation; recording and issuing a ticket/itinerary and confirmation invoice and ancillary documentation associated with your holiday; advising you of changes to your itinerary; responding to your queries or requests; issuing receipts; providing you with your holiday; providing you with ancillary services related to your holiday; administration of accounting, billing and auditing procedures and other administrative purposes; meeting security requirements; prevention and detection of crime; handling customer relations issues; analysis of statistics; assisting us in future transactions with you; systems testing; market analysis; tailoring our marketing to your specific holiday needs; benchmarking and performance measures; IT maintenance or development training; meeting legal obligations to you; making data available to government agencies in connection with your holiday (for example, security, customs or immigration where we are required by applicable law to do so) –
We may contact you from time to time to provide you with information which we think you may find of interest. We will NOT pass your details to third parties for marketing purposes. We may disclose personal information as part of due legal process and as otherwise permitted or required by law. Some of these third parties may be located outside the European Economic Area.
